Converting Customer Service to an Experience
One of the best things about travel is all the fun that can surround what would otherwise be just blah work. When I have the opportunity to visit friends and family in a city I fly into, I usually jump at the chance. It’s one of the reasons I initially decided that a traveling sales job might actually be worth it.
As I mentioned a post or two ago, I was planning on visiting Disneyland in Anaheim and hanging out with my Sister, her friends and all of their kids. The prediction of there being about 50 kids was actually not very far off. Well, okay. Perhaps a bit exaggerated in there were only like 15 of them. But that many kids might as well have been 50 with their arms and legs flailing around. Their mouths all producing sounds at the same time. OMGosh!
Actually it was quite fun. We got to get photos of the kids with their favorite Disney characters, and even had one of them framed for proud display on the fireplace mantle.
The aspect of the visit that stuck with me most was how we were all treated by staff and employees of the park. I can only imagine what it must take to be effective and happy at that type of work. There are literally tens of thousands of folks moving through the park every day. All day. And of those thousands about 85% of them are kids.
I read in a magazine that the hiring process for one of these jobs is not as simple as looking folks over and giving the thumbs up. Apparently there is a real vetting process that hiring managers go through before anyone is offered any position at the park.
That actually surprised me quite a bit. But after thinking about it, and more importantly, witnessing the results of the hiring I got it. Customer experience is clearly THE thing when folks pay to have a fun day or two at a Disney theme park.
Now, if only other providers of customer service within the travel sector understood the impact and long term effect of converting service to an experience…
Ah, one can wish! Nonetheless, the time at Disney with Sis and everyone was well worth spending the day with a multi-headed monster child thing! I’d do it again tomorrow if I could!
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Who Am I?
Just a fellow business traveler who's been hopping from city to city across the country for years now!
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